Company: The company operates the most famous American internet auction hall, and you can join this prestigious opportunity, whether you are a talented junior or a skilled professional.

Would you like to join a global e-commerce leader that connects millions of buyers and sellers around the world, where you can be part of the team shaping the future of global commerce?

eBay runs cross border trade business in these markets, focused on international export and import. It’s led by a dynamic international team located in Hong Kong, Israel, China, Czech Republic, USA and Mexico.

eBay is looking for an experienced Customer Retention Manager to join Customer Success team.

JOB DESCRIPTION

The essence of the role is to lead eBay’s HiPo customer retention and reduce customer churn,by shaping priorities, and work across HiPo and other eBay teams.

Reporting to the Head Of Marcom you will be supporting our seller retention efforts. Your mission will be focused on analyzing data to identify causes of churn and creating high quality marketing activities aiming to educate and increase the engagement of our mass managed sellers across all of the HiPo region.

As the Customer Retention Manager you will be working in close cooperation with the Marketing team, product teams, education, customer support, finance, legal & analytics teams.

Job Responsibilities

• Analyze data and identify reasons for seller churn, conduct interviews, surveys to get qualitative insights
• Develop strategies to arrest churn basis quantitative and qualitative data
• Help grow eBay’s HiPo GMV by implementing the right marketing and communication strategy towards ebay’s existing sellers.
• Collaborate with cross-functional teams such as Marketing, Education and BD to execute the Marcom strategy
• Create engaging marketing campaigns and increase sellers retention & loyalty while growing overall HiPo GMV.
• Initiate & execute seller promotions, while working with numerous interfaces.
• Analyze and optimize campaigns, constantly looking to improve our marketing efforts

CANDIDATE PROFILE

Minimum qualifications:

• Experience in Account Management, Customer Success,Marketing Management or related roles in the e-commerce, media, telecom, or technology sector.
• Ability to speak, read and write in English fluently. Other languages an advantage

Job Requirements:

• Proven experience in implementing an international customer retention strategy.
• Solid understanding in e-commerce and tech space
• Ability to analyze data, identify trends, present key findings, and apply findings to future programs.
• SQL knowledge is preferred
• Ability to work in a dynamic and changing environment.
• Effective relationship-building, facilitation, and communication skills.
• Ability to work in a cross-functional environment including education and marketing to implement feedback-driven improvements
• Proven at leading multiple projects at a time while paying attention to detail
• Great at solving problems and flexible in your approach

WE OFFER

• Paid leave: 25 days per calendar year
• Bonuses: Targeted performance bonus of 10% paid annually – due to line manager
• Meal allowances: meal vouchers: CZK 100 fully paid by the employer for min 4 working hours/day
• A greater extent of time off/special cases of time off (e.g. sick days)
• Allowance for sports activities 500 CZK per month, EUC premium blue card
• Flexipass vouchers of 500 CZK per month
• Flexible working hours + home office 60%
• Very attractive payment conditions
• Friendly flexibility – possibility to work from the Prague office (Karlín) or with a combination of home office (1-2x week)
• Long-term project and certainty
• Background in a world-famous American e-commerce company