Are you someone who enjoys solving technical problems, helping customers, and learning new technologies?

We’re looking for an Associate Solution Support Engineer to join an international support team delivering high-quality technical assistance to enterprise customers. In this customer-facing support role, you’ll investigate technical issues, guide users through solutions, and collaborate with internal teams to ensure an excellent customer experience.

This is an excellent opportunity for someone who enjoys combining customer communication with technical troubleshooting in a global environment.

JOB DESCRIPTION

• Provide technical guidance and support to customers via phone, chat, and web-based communication tools.
• Investigate, troubleshoot, and resolve product and solution-related issues.
• Perform root cause analysis and recommend effective solutions.
• Collaborate with internal teams to ensure timely issue resolution.
• Document solutions, best practices, and troubleshooting guides to strengthen self-service support channels.
• Contribute to knowledge management initiatives and continuous improvement activities.
• Proactively identify potential risks and help prevent future incidents.
• Build strong relationships with customers by delivering an excellent support experience.
• Continuously learn new technologies, products, and support processes through mentoring and training.

WHAT WE EXPECT FROM YOU

• Technical background through a university degree, vocational education, or relevant experience in IT.
• Strong interest in technology and technical problem-solving.
• Excellent communication skills and willingness to work in a customer-facing support environment.
• Motivation to learn new processes, software products, and technologies.
• Ability to work independently on assigned tasks while collaborating effectively within a team.
• Good analytical and troubleshooting skills.
• Professional level of English (written and spoken) is required.
• Additional languages such as German, Spanish, or French are an advantage.
• Experience with Java, SQL, or other technical technologies is a plus but not required.

WHAT YOU CAN LOOK FORWARD TO

• A great opportunity to launch and develop your IT career.
• Structured onboarding and mentoring from experienced colleagues.
• Exposure to enterprise technologies and international customers.
• Continuous learning and professional development opportunities.
• Collaborative and supportive team environment.
• Hybrid work model after onboarding period (up to 2 days per week from home, depending on business needs).

GET IN TOUCH WITH US

This role is ideal for recent graduates and junior IT professionals looking to gain hands-on experience in technical support, customer communication, and enterprise technologies while working in a global environment.