Have you got good knowledge of ServiceNow? Are you happy to help customers and provide troubleshooting?

Our client is looking for an enthusiastic ” Infrastructure Application Specialist ” who will be not afraid of obstacles with goal oriented customer-centric approach and willingness to walk the extra mile.

You can look forward for a friendly and open-minded company culture, flexibility, daily use of English and wide range of benefits package. Join the Enterprise Infrastructure Tools team……

JOB DESCRIPTION

• operational technical support (troubleshooting and issues resolution)
• involvement in implementation and further development of add-on modules (currently, the team is developing new functionalities in ServiceNow, migrating functionalities from legacy solution. These are various reports, views, HW/SW asset repositories, etc.)
• application installation, configuration and validation
• involvement in design and execution of technical application tests (e.g. performance testing)
• packaging and deployment, setup and troubleshooting of application interfaces
• on-call and out of hours support where necessary (the team is quite big, so we’d expect a team member to be on-call once every two months)

CANDIDATE PROFILE

• good understanding of complex IT infrastructure components
• good knowledge of ServiceNow
• working understanding of UNIX, Linux or Windows operating systems
• exposure to SQL, UNIX shell or PowerShell scripting
• logical and analytical thinking
• ITIL or COBIT familiarity
• fluent English, any German skills would be seen as an advantage
• goal oriented customer-centric approach and willingness to walk the extra mile

WE OFFER

• generous package of 6 weeks of vacation, 6 sick days and up to 30 days of paid sick leave
• home office to make sure you can have the right balance
• sponsored public transport card, Multisport card, retirement savings contribution, cafeteria system benefits, children summer camps contribution and free coffee
• flexible working hours within agile setup
• a competitive salary with a very decent annual bonus system
• special financial conditions and mortgage discount
• a sophisticated program of further professional training and personal growth